HONESDALE - Until it happens, few people give much thought to the people on the other side of a frantic 9-1-1 call for help. On Thursday, April 13,the Wayne County Commissioners marked National Public Safety Telecommunicators Week by presenting each of their dispatchers with a Certificate of Appreciation.
Commissioner Brian Smith, who experienced a fire on his property a few years ago, said he knows first-hand the important link they provide between the people who need help and the local responders who can provide it. He noted the high level of training they receive not only in use of the sophisticated Computer Aided Dispatching system but also to help them gather crucial information and offer lifesaving instructions while police, fire and medical personnel are on the way.
“You save lives,” he said, “and that’s important.”
Commissioner Wendell Kay said the entire department delivers these life-saving services with such consistency and professionalism that they set a real standard for the rest of the county. Commissioner Joseph Adams thanked the dispatchers, in particular, for the work they did during the March 14-15 snowstorm.